Refund policy
Pretty sure you love our cmfe. items as much as we love them but for an understandable reason there might be a chance you cannot give it a place in your closet and you want to return it. Here’s what you need to do.
Important to know
You can only return your order within 14 days after it has been delivered to you. The returned item needs to be in perfect condition (unwashed, unworn, no stains) and has all original cmfe. tags. We cannot accept a return if these conditions are not met
You will be responsible for the shipping fee for your return. You can purchase the return label through our return portal before it is provided to you.
Click the button below to go to our return portal
FAQ
Depending on the label you’ve received you can find your local drop off points here:
DPD : https://www.dpdgroup.com/nl/mydpd/parcel-shops/search?lang=en
Bpost: https://www.bpost.be/en/points-of-sale
Fedex: https://www.fedex.com/global/choose-location.html?location=home
Fedex also provides free parcel pickup. Contact your local Fedex office to arrange a pickup date.
The complete return process normally takes about 5-15 working days, starting from the day we’ve received your return. We will refund your order to the original payment method, once it has been processed.
Due to limited stock we cannot make an exchange. You will have to return the item and order the right size/model as soon as possible otherwise you might miss it.
You can only return less than 5 items from different orders with one return label. Please make sure to always email our customer care and inform them what the different orders are. When you have not informed our customer care, your return might take more days to process.
You can return almost all cmfe. items if the conditions are met. Except for our socks. They are non-refundable and non exchangeable.
We will only refuse a return if the conditions that are mentioned above are not met. This means, when the return item is been used, washed and/or has stains. We not be able to refund your return and we will send you the item back.
We do not refund any customs or taxes. As state in our shipping policy, those costs shall be borne by the customer. We also do not refund any returns if there is refusal on delivery due to nonpayment of duties and Taxes.