Shipping policy

 

Delivery Information:

The delivery time for your order is determined by your location. Our goal is to process and ship your order within 2-10 business days.

Tracking Your Order:

Once your package is scanned by our shipping provider, you will receive an email containing the tracking number. Please use this tracking information to estimate the delivery date of your item(s).

Customs and Taxes:

Customers are responsible for customs duties and taxes based on their respective countries. It is crucial to be aware of the specific details relevant to your country.

Free Delivery Offer:

COMFEE. provides free delivery on orders exceeding 180€.

Non-Delivery Issues:

If your item fails to arrive, please contact us at info@comfeestores.com. We will initiate an investigation with our couriers to resolve the issue promptly.

Order Cancellations:

Occasionally, we may have to cancel orders when the requested product is unavailable. We strive to offer a wide range of choices on our website and appreciate your understanding.

Product Representation:

The product photos may slightly differ, and while we have made every effort to display colors accurately, we cannot guarantee that your screen will reflect the colors of the product precisely.

Return Costs Due to Non-Delivery:

In the event that a parcel returns to us due to the recipient's absence or failure to pick it up within the designated timeframe, return costs will be deducted from the refund issued to the customer. It is crucial for customers to ensure their availability or make timely arrangements for parcel collection to avoid these return costs.